Privacy Policy — Performance Kitchen Consulting
How we collect, use, share, and protect personal and business information for clients and website visitors
Performance Kitchen Consulting based in Charlotte, North Carolina collects personal and business information necessary to deliver consulting services, manage client relationships, and improve user experience. Information we collect directly from clients and prospects includes contact details such as names, business names, billing and service addresses, email addresses, and phone numbers. We may also collect business-specific information needed to provide our services, including kitchen layouts, operational metrics, sales and menu data, staffing levels, supplier information, and project documentation.
When processing payments or issuing invoices we may receive billing and payment information through secure third-party processors.
From visitors to our website we automatically collect technical information like IP address, browser type, device identifiers, pages visited, and referral data through server logs and cookies.
We use collected information to provide and improve consulting services, prepare proposals and reports, schedule and manage projects, send invoices and receipts, respond to inquiries, and communicate about updates or promotional opportunities when consented.
Project data and aggregated operational metrics may be analyzed to produce benchmarking reports and service improvements; such aggregated data is deidentified when shared outside our organization. We share information with third-party service providers strictly to support business operations, for example payment processors, cloud hosting vendors, scheduling and analytics platforms, and professional advisors such as accountants or legal counsel. These providers are contractually bound to process data on our behalf and to maintain appropriate safeguards.
We do not sell personal information. We may disclose personal information if required by law, to respond to lawful requests by public authorities, to protect our rights, or in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice where required by law. Cookies and tracking technologies on our website support essential functionality, preferences, and analytics. You can manage cookie preferences through your browser settings and opt out of analytics tracking through common opt-out mechanisms provided by analytics vendors.
We retain personal and business records for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include client engagement records for the duration of the engagement plus a limited archival period for tax and compliance purposes. We maintain industry-standard security practices including encryption in transit, access controls, regular security assessments, and employee training to protect information, but no method of transmission or storage is completely secure. Clients and website visitors have rights to access, correct, or request deletion of their personal information, to restrict processing, and to withdraw consent where processing is based on consent.
To exercise these rights or to ask privacy questions, contact our privacy team by email at Tracie@pkc-us.com or by mail, address upon request to Tracie@pkc-us.com.
We typically respond to verified requests within a reasonable timeframe and in accordance with applicable law. This policy may be updated periodically; we will post the updated policy on our website and indicate the effective date.
Effective date: Nov 1, 2026